Arrival time with the free shipping is not guaranteed. For guaranteed arrival time, please purchase an upgraded shipping option for an additional charge. For in-province orders shipped via Canada Post, parcels will arrive in approximately three business days. Cross-province and international parcels will arrive in four business days or more. International shipments may experience delays due to customs. Please note that Zahara's Boutique is not liable for any customs duty fees incurred by the customer.
RETURNS & EXCHANGES
Items purchased online from Zahara's Boutique are eligible for a full refund if returned within 30 days of purchase. Please notify us via email or telephone as soon as possible to indicate your intent to return.
- Modified Return Policy: If you return more than $5000 in a 12 month period you may be subject to a modified return policy. We will contact you if you are subject to the modified policy.
- Holiday Returns: During the Holiday season (Nov. 1st - Dec 25th), we will accept your return after 30 days so long as it is received by January 10th.
DAMAGED ITEMS: If you receive an item that is damaged, please contact customer service immediately.
RETURN & EXCHANGE CONDITIONS
Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition:
- Shoes: Shoes scuff very easily on any hard surface. Always try on shoes on carpet. Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes.
- Tops and Dresses: Please be careful of makeup or deodorant rubbing off on the garment.
HOW TO SEND YOUR RETURN OR EXCHANGE
To ship an item back to Zahara's Boutique please:
- 1) Indicate in an email or with our customer service (905-339-2221) whether you are exchanging or returning the item(s).
- 2) For exchanges: please indicate the desired style/size. We recommend you contact customer service to place your exchange on hold so it does not sell out while we await your package. Please call or send an e-mail with the order number, the item, and size you would like on hold.
- 3) Pack your item(s) and order confirmation into the return bag/cardboard box.
- 4) Mail your package.
- 5) Please address your return to the following address:
321 Cornwall Road
Oakville, Ontario, L6J 7Z5
AUTHENTICITY & WARRANTY
Zahara's Boutique only carries merchandise that is authentic, first-run, and purchased directly from the designer's or their agencies. Please be aware that even such products are not entirely free of workmanship errors, including occasional missing threads and similar defects. Products subject to distressing as part of the styling are also subject to increased chance of defect and do tend to wear out faster than normal.
Customers are welcome to return any item they are unhappy with.