To our patient customers -
Thank you for your unfailing support during these unprecedented times. It is crucial now more than ever to rally around small businesses and we appreciate your commitment to Zahara's.
It is with great excitement that we announce the recommencement of our store operations, with new policies and guidelines in place. Please review the information below and do not hesitate to reach out to us by phone or email with any questions you may have.
We will continue to be open 7 days a week, until 5pm each evening instead of our standard 6pm and 7pm closure times. You may shop during store hours so long as the maximum number of customers does not exceed three persons at any one time. Personal shopping slots are also available; please contact us by phone or email to book.
It is believed that COVID19 can remain on clothing for up to 24 hours, depending on the material. As such, Zahara's will be taking extra precautions to ensure that garments remain as germ-free as possible.
To limit the handling of garments, customers will no longer be able to try items on in store. We ask that you liaise with our staff to ensure you are purchasing the right size and refrain from trying your items on until you get home.
Should you need to make a return or exchange, our regular return policy is still in effect, with the addition of a three day garment quarantine. A drop box will be set up at the store for customer returns and exchanges. Garments being returned or exchanged will be quarantined in the drop box for three days. Garments with plastic and metal hardware will be quarantined for longer. Each item will be cleaned and sanitized before being returned to the floor. Please understand that these additional measures will incur a $10 restocking fee. Although exchange and return processing will be slightly delayed, we believe that this is the best way to ensure the safety of our staff, our in-store shoppers, and anybody who will be coming into contact with handled garments in the near future.
At this time, we are also offering our Summer collection online, for international shipping as well as Store Pickup.
As a result of the aforementioned restrictions, order fulfillment times may vary.